TENA

PROMOTION Terms

Last updated: 29/08/24

1. About these Promotion Terms

1.1 These are the terms and conditions (“Promotion Terms”) that apply to the promotional offers and discounts (“Promotions”) we may offer from time to time on our website at https://shop.tena.co.uk/ (“Website”).

1.2 These Promotion Terms apply to you when you place an order on our Website using one of the Promotions referred to in these Promotion Terms. By participating in a Promotion, you agree to these Promotion Terms.

1.3 Please read these Promotion Terms carefully before placing an order and keep a copy for future reference. If you don’t understand anything in these Promotion Terms, you can contact us for help by using the contact information set out in section 2 below.

1.4 We may change these Promotion Terms at any time and for any reason, including to reflect changes affecting our Website, our products and services, the Promotions that we are running from time to time, our technology, our licensing arrangements, our payment policies, best practices, relevant laws and/or regulatory requirements. When we do so, we will update the “Last Updated” date above. Before participating in a Promotion, you should check these Promotion Terms to make sure you are aware of any changes.

1.5 The following other terms and policies may also apply to you when you participate in a Promotion on our Website and we urge you to read these carefully to ensure you understand them:

(a) our Terms and Conditions of Sale apply to you when you make a purchase from our Website;

(b) our Website Terms of Service apply to you when you access and use our Website;

(c) our Money Back Guarantee Terms and Conditions apply to you if you take advantage of our Money Back Guarantee on certain eligible products;

(d) separate terms and conditions apply to any seasonal sale that we may run from time to time;

(e) our Privacy Notice explains how we collect, store and process your personal data; and

(f) our Cookie Notice explains how we use cookies on our Website.

2. If you need help or want to get in contact

2.1 If you have any questions, comments or complaints about one of our Promotions, please do not hesitate to contact us. You can:

(a) email us at support@shop.tena.co.uk; or

(b) send us a letter to Customer Services, Essity UK Limited, Southfields Road, Dunstable, Bedfordshire, LU6 3EJ.

3. General promotion terms

3.1 To participate in a Promotion, you must satisfy the following eligibility criteria: (i) you are a consumer (not a business); (ii) you are 18 years of age or older; (iii) you are a resident of the United Kingdom and we deliver to your delivery address (please see section 8 of our Terms and Conditions of Sale); and (iv) you are able to make payment via one of our accepted payment methods (please see section 7 of our Terms and Conditions of Sale). We reserve the right at any time to require proof of your eligibility.

3.2 You can only participate in a Promotion when making a purchase directly from us on our Website. Our Promotions are not valid on any third-party website or in any physical store.

3.3 Promotions cannot be combined with any other promotional discount, coupon or offer we may be running at the same time unless otherwise expressly stated in the terms that apply to the relevant Promotion.

3.4 All products are strictly subject to availability. In particular some products included in a Promotion may be in high demand and may sell out before the end of the Promotion. Once stocks of these products have been exhausted, they may not be replenished.

3.5 All promotional discounts and savings apply only to the purchase price of qualifying products. Promotional discounts and savings do not apply to delivery charges or any other costs associated with your purchase.

3.6 If you return a product purchased during a Promotion, any refund due to you will be refunded at the discounted price actually paid by you.

3.7 We reserve the right to cancel, amend, withdraw, terminate or suspend a Promotion at any time and for any reason without notice.

4. Newsletter welcome discount

4.1 We offer a one-time 10% welcome discount to those who sign up to our email newsletter on our Website.

4.2 To receive the welcome discount, visit our Website and sign up to the TENA email newsletter using a valid email address. Once you have signed up, we will send you a confirmation email. You must then click the link in the email to confirm you have opted in to receive our email newsletter. Once you have completed this process, you will receive an automated email which includes the 10% welcome discount code.

4.3 You will only be eligible for the welcome discount the first time that you sign up to the email newsletter. If you later opt out of receiving the email newsletter and then sign up again, you will not receive another welcome discount. We reserve the right to reject any use of a welcome discount code if we have reason to believe that you have already used this Promotion in a previous order.

4.4 To use your welcome discount, simply enter the discount code during the checkout process when placing your order. The discount will then be applied automatically to the final basket value.

4.5 You must ensure that you use the discount code correctly when placing your order. The discount code cannot be applied to an order after the order has been submitted.

4.6 You can use your welcome discount when purchasing products during a sale. If you do so, the welcome discount will be applied to the final basket value after all other discounts have been applied. For example, if you purchase products that are already subject to a 20% sale discount, the welcome discount will be applied to the discounted price of the products (i.e. after the 20% discount) and not to the original price of the products.

4.7 The welcome discount can be used on multibuy purchases, Bundle & Save and Bundle purchases, subject to the terms applicable to those Promotions (see the relevant sections below).

4.8 The welcome discount cannot be combined with the abandoned basket discount.

4.9 Only one discount code can be applied per transaction. Unless otherwise expressly stated, the welcome discount cannot be combined with any other promotional discount, coupon or offer we may be running at the same time, including multibuys.

4.10 The discount code can only be used by the original recipient of our Promotion email and can only be used once.

4.11 Discount codes are not transferable to another person, have no monetary value and cannot be redeemed or exchanged for cash or credit.

5. Abandoned basket discount

5.1 From time to time, we may (in our discretion) offer a one-time discount to those who begin the checkout process on our Website but fail to complete their purchase. We have no obligation to offer you an abandoned basket discount to complete your purchase but, if we choose to do so, this will only happen if we have collected your email address during the checkout process and we have your consent or another lawful basis to send email marketing to you (please see our Privacy policy – TENA for more information). 

5.2 If we send you an abandoned basket discount code by email, you will be entitled to use the discount code to obtain a discount on the products in your abandoned basket as an incentive to complete your purchase. The discount will be the percentage amount stated in the email we send you. 

5.3 You are only eligible to receive an abandoned basket discount once, regardless of whether you are using the same or a different email address. We reserve the right to reject any use of an abandoned basket discount code if we have reason to believe that you have already used this Promotion in a previous order. 

5.4 To use your discount, simply visit our Website, access your saved basket and enter the discount code during the checkout process when placing your order. The discount will then be applied automatically to the final basket value. 

5.5 Please be aware that we use cookies to remember what was in your basket and therefore if you clear or delete the cookies on your device, your saved basket will be lost and you will not be able to use your discount code 

5.6 You must ensure that you use the discount code correctly when placing your order. The discount code cannot be applied to an order after the order has been submitted. 

5.7 You can use your abandoned basket discount when purchasing products during a sale. If you do so, the abandoned basket discount will be applied to the final basket value after all other discounts have been applied.For example, if you purchase products that are already subject to a 20% sale discount, the abandoned basket discount will be applied to the discounted price of the products (i.e. after the 20% discount) and not to the original price of the products. 

 5.8 Products available in the outlet on our Website are excluded from this Promotion and will not benefit from the discount. 

5.9 The abandoned basket discount can be used on top of sitewide sale discounts. 

5.10 The abandoned basket discount cannot be combined with other discount codes, including the welcome discount. 

5.11 Only one discount code can be applied per transaction. Unless otherwise expressly stated, the abandoned basket discount cannot be combined with any other promotional discount, coupon or offer we may be running at the same time, including multibuys. 

5.12 The discount code can only be used by the original recipient of our Promotion email and can only be used once. 

5.13 Discount codes are not transferable to another person, have no monetary value and cannot be redeemed or exchanged for cash or credit.

6 . Affiliate discounts (new and returning customers)

6.1 From time to time, we may partner with influencers who may offer an affiliate discount code for our Website through their social media channels.

6.2 If you receive a valid affiliate discount code for our Website from a third-party website or an influencer you are following on social media, you will be entitled to use that discount code against the purchase of qualifying products on our Website, subject to the terms and conditions set out in this section.

6.3 The amount of the affiliate discount will vary from time to time, depending on the influencer and the campaign. It may be a fixed percentage discount on a specific qualifying product, or a fixed percentage discount across a range of qualifying products. In some cases a minimum order value may apply (e.g. 10% off orders of £35 or more). If a minimum order value applies, the discount will only apply where the final basket value for qualifying products (excluding delivery charges) reaches or exceeds the minimum order value.   

6.4 To use your affiliate discount, simply enter the discount code during the checkout process when placing your order. The discount will then be applied automatically to the final basket value.

6.5 You must ensure that you use the discount code correctly when placing your order. The discount code cannot be applied to an order after the order has been submitted.

6.6 You can use your affiliate discount when purchasing products during a sale. If you do so, the affiliate discount will be applied to the final basket value after all other discounts have been applied. For example, if you purchase products that are already subject to a 20% sale discount, the affiliate discount will be applied to the discounted price of the products (i.e. after the 20% discount) and not to the original price of the products.

6.7 Only one discount code can be applied per transaction. Unless otherwise expressly stated, the affiliate discount cannot be combined with any other promotional discount, coupon or offer we may be running at the same time, including multibuys.

6.8 The discount code can only be used by the original recipient from the relevant influencer and can only be used once.

6.9 Discount codes are not transferable to another person, have no monetary value and cannot be redeemed or exchanged for cash or credit.

7. Multibuy promotions

7.1 We offer the following multibuy discounts on our Website:

(a) Purchase two full-priced or sale-priced qualifying products to receive 10% off; and

(b) Purchase three full-priced or sale-priced qualifying products to receive 20% off.

7.2 The discount will only apply to the qualifying multibuy products in your basket. If you are purchasing other products at the same time as the qualifying multibuy products, the other products in your basket will not benefit from the multibuy discount (although they may be eligible for other Promotions).  

7.3 Multipacks are excluded from this Promotion and will not benefit from the multibuy discount.

7.4 To receive the multibuy discount, simply place qualifying multibuy products in your basket and the multibuy discount will be applied automatically to the final basket value during the checkout process.

7.5 You can use a welcome discount or an abandoned basket discount (but not both together) when making a multibuy purchase. If you do so, the welcome discount or abandoned basket discount will be applied to the final basket value after the multibuy discount has been applied. For example, if you purchase three full-priced or sale-priced qualifying products to receive 20% off, the 20% discount will be applied first, then the welcome discount or abandoned basket discount will be applied to the discounted price of the products (i.e. after the 20% discount) and not to the original price of the products.

7.6 The multibuy discount does not apply to sale-priced products. 

7.7 Except in the case of the welcome discount and the abandoned basket discount (see sections 4 and 5), the multibuy discount cannot be combined with any other promotional discount, coupon or offer we may be running at the same time.

7.8 Only one multibuy discount can be applied per transaction.

8. Bundle & Save promotions

8.1 We offer a Bundle & Save offer on qualifying products on our Website.

8.2 If a product qualifies for Bundle & Save, this will be indicated in the product listing by the inclusion of a “Bundle & Save” button next to the “Add to cart” button. When you select the “Bundle & Save” button, we will automatically propose one or more groups of three or four qualifying products that, if purchased together, offer a combined saving against the individual selling prices of the qualifying products.

8.3 You can use a welcome discount or an abandoned basket discount (but not both together) when making a Bundle & Save purchase. If you do so, the welcome discount or abandoned basket discount will be applied to the final basket value after the Bundle & Save has been applied and not to the original individual price of the products.

8.4 Except in the case of the welcome discount and the abandoned basket discount (see sections 4 and 5), Bundle & Save cannot be combined with any other promotional discount, coupon or offer we may be running at the same time, including multibuys.

8.5 Products qualifying for Bundle & Save are subject to change without notice. From time to time, we may add new qualifying products and remove other qualifying products from Bundle & Save, although this won’t affect any orders you have already placed using this Promotion.

9. Bundles

9.1 Some products are available for purchase as part of a pre-selected Bundle on our Website, offering a combined saving of 20% against the individual selling prices of the qualifying products.

9.2 To purchase a Bundle, simply visit the “Bundles” page on our Website and select the size of the products that you require. When you add the Bundle to your basket, the saving will be automatically calculated. 

9.3 You can use a welcome discount or an abandoned basket discount (but not both together) when purchasing a Bundle. If you do so, the welcome discount or abandoned basket discount will be applied to the final basket value after the Bundle saving has been applied and not to the original individual price of the products.

9.4 Except in the case of the welcome discount and the abandoned basket discount (see sections 4 and 5), Bundles cannot be combined with any other promotional discount, coupon or offer we may be running at the same time, including multibuys.

9.5 Products included in a Bundle are subject to change without notice. From time to time, we may add new qualifying products and remove other qualifying products from Bundles, although this won’t affect any orders you have already placed using this Promotion.

Sale terms and conditions

These terms and conditions (“Sale Terms”) apply to our Black Friday sale (“Sale”). By purchasing products in the Sale, you agree to these Sale Terms.

1. The Sale starts at 10:00am UK time on 13^th November 2024 and ends at 11:00am UK time on 2^nd December 2024 (“Sale Period”).

2. The Sale only applies to purchases you make directly from us through our website, which is accessible at https://shop.tena.co.uk/ (“Website”). It does not apply to purchases made from third-party retailers, whether online or in-store.

3. A discount of up to 50% applies to all single products on our Website during the Sale Period and a discount of up to 70% applies to bundles of products. All qualifying products will attract a discount of between 30% and 70%. If a product is included in the Sale, the discount applicable to that product will be shown in the relevant product listing.

4. To purchase a product in the Sale, simply place the product in your basket and complete the purchase during the Sale Period. The discount will be applied automatically to all qualifying products during the checkout process.

5. The Sale discount only applies to the purchase price of qualifying products. It does not apply to delivery charges or any other costs associated with your purchase.

6. If we have sent you a discount code that is valid for redemption in the Sale, you must enter the discount code during the checkout process. The discount code cannot be applied after your order has been submitted. The discount code can only be used by the original recipient of our email and can only be used once during the Sale Period. Discount codes are not transferable to another person, have no monetary value and cannot be redeemed or exchanged for cash or credit.

7. If you have a welcome email 10% discount, you can use this when purchasing products in the Sale. However, unless otherwise expressly stated, Sale discounts cannot be combined with any other promotional discount, coupon or offer we may be running at the same time, including multibuys.

8. All products are strictly subject to availability. In particular, some products available in the Sale may be in high demand and may sell out before the end of the Sale Period. Once stocks of these products have been exhausted, they may not be replenished.

9. If you return a product purchased in the Sale, any refund due to you will be refunded at the discounted price actually paid by you.

10. We reserve the right to cancel, amend, withdraw, terminate or suspend the Sale at any time and for any reason without notice.

11. The use of our Website is subject to our Website Terms of Service. All purchases on our Website are subject to our Terms and Conditions of Sale. In particular, you must satisfy the following eligibility criteria to make a purchase: (i) you are a consumer (not a business); (ii) you are 18 years of age or older; (iii) you are a resident of the United Kingdom and we deliver to your delivery address (please see section 8 of our Terms and Conditions of Sale); and (iv) you are able to make payment via one of our accepted payment methods (please see section 7 of our Terms and Conditions of Sale). We reserve the right at any time to require proof of your eligibility.

TENA Washable Absorbent Underwear Black Friday Bundle Giveaway

Terms and Conditions

These terms and conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry instructions are deemed to form part of the terms and conditions and by participating, all entrants will be deemed to have accepted and be bound by the terms and conditions. Please retain a copy for your information.

Promoter:

Essity UK Limited, Southfields Road, Dunstable, Bedfordshire, LU6 3EJ

Eligibility:

This promotion is open to UK residents aged 18 or over, excluding employees and the immediate families of the Promoter, its subsidiaries, other group companies, its agents, or anyone else professionally connected with this promotion.

No purchase necessary. Maximum of one entry per person.

Facebook and/or Instagram account required in order to receive Giveaway Adverts. Internet access required. The promotion is in no way endorsed by or affiliated with Facebook or Instagram.

Promotional Period:

The giveaway will run from 10am UK time on 13^th November 2024 to 11am UK time on 2^nd December 2024.

Any entries received after the close of the promotional period will not be accepted.

Entry:  

To enter the giveaway, entrants must click on one of the Instagram or Facebook adverts and complete the entry form.

Entrants agree that: 

Entries (bulk or otherwise) made from trade, syndicates, consumer groups or third parties will not be accepted. If it becomes apparent that a participant is using multiple identities, multiple email addresses, or using a computer(s) to circumvent this or any other condition by, for example, the use of ‘script’, ‘brute force’ or any other automated means, that person’s entries will be disqualified and any prize award will be void.

Incomplete, illegible, invalid or misdirected entries will not be accepted. Proof of sending will not be accepted as proof of delivery. The Promoter takes no responsibility for entries delayed, incomplete or lost due to technical reasons or otherwise.

Prizes:

1 x TENA Washable Absorbent Underwear Black Friday Bundle. The winner can choose their preferred bundle from three available options:

• Black Friday Boxer Bundle: 5 x TENA Men’s boxers, RRP £24.99 per pair, total bundle value £124.95, sizes Small – 3XL
• Black Friday Classic Bundle: 5 x TENA Women’s Silhouette Classic Pants, RRP £24.99, total bundle value £124.95, sizes Small – 2XL
• Black Friday Hipster Bundle: 5 x TENA Women’s Silhouette Classic Pants, RRP £24.99, total bundle value £124.95, sizes Small – 2XL

The winner will be required to confirm their preferred prize bundle, size requirement and address for the prize to be sent to. If required the winner may request more than one size within the bundle.

No cash or other alternative prize will be provided in whole or in part, except that in the event of circumstances outside of its control the Promoter reserves the right to substitute a similar prize of equal or greater value. The prizes are non-transferable. 

In the event of an entire bundle or specific choice of colour or size being unavailable at the time the winner is informed, the Promoter will endeavour to source the requested items as quickly as possible or offer a suitable alternative.

Winner Selection:  

All eligible entries will be entered into the prize draw at the end of the promotional period.

The winner will be chosen at random once the giveaway ends, and will be contacted via email by 9^th Dec.

The winner will be selected via a randomised computer process.

Winner Notification:    

Winners will be contacted via the email address provided on entry within 7 working days of the promotion ending. 

Winners are required to respond to their winner notification email within 14 days of initial contact. County of residence will be requested for the purpose of verification. In the case that they do not respond in time, reject their prize or are ineligible, another winner will be selected using the same methodology as above.

Entrants are encouraged to monitor their email account during this time in case they are a winner including junk and spam folders.

Prize Delivery:    

The Prize will be delivered to the address provided during winner notification process within 28 days, providing the preferred prize bundle and its contents are available.
Entrants can object to disclosure of their win, or request that disclosure be limited in scope by contacting the TENA team at https://www.tena.co.uk/contact-us. We may nevertheless disclose the information to the Advertising Standards Authority if required to do so.

Verification:    

The Promoter reserves the right to verify all entries including but not limited to asking for proof of age or ID (passport, driving licence or equivalent). The Promoter reserves the right to refuse to award the prize or withdraw prize entitlement and/or refuse further participation in the promotion and disqualify the participant where there are reasonable grounds to believe there has been a breach of these terms and conditions, the spirit of the promotion, any instructions forming part of this promotion’s entry requirements or otherwise where a participant has gained unfair advantage in participating or won using fraudulent means. 

General:  

It is the responsibility of the entrant to provide correct, up-to-date details when entering the promotion and on prize acceptance.  The Promoter cannot be held responsible for winners failing to supply accurate information which affects prize acceptance or delivery of their prize.

If for any reason any aspect of this promotion is not capable of running as planned, including by reason of infection by computer virus, network failure, traffic congestion, bugs, tampering, unauthorised intervention, fraud, technical failures or any other cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this promotion, the Promoter may in its sole discretion cancel, modify or suspend the promotion or invalidate any affected entries. 

If any act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions (including but not limited to global or regional health crises, weather conditions, fire, flood, strike, hurricane, industrial dispute, war, terrorist activity, hostilities, political unrest, riots, civil commotion, epidemic, pandemic, famine, plague or other natural calamities and acts of God), the Promoter will not be liable for any failure to perform or delay in performing its obligations.

The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this promotion, the fulfilment of the prizes and/or the use of a prize, except for any liability which cannot be excluded by law (including personal injury, death and fraud) in which case that liability is limited to the minimum allowable by law.

The Promoter has no control over internet or communication networks and is not liable for any problems associated with them due to traffic congestion, technical malfunction or otherwise. The Promoter will not be held liable to any individual for any fraud committed by any third party nor for any event beyond its control including, but not limited to, user error and any network, computer, hardware or software failures of any kind which may restrict, delay or prevent a participant’s entry to the promotion. 

If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.

The Promoter’s decision is final with regard to all promotional matters and no correspondence will be entered into. 

These Terms and Conditions shall be governed by the law of the relevant country for each entrant, and entrants submit to the exclusive jurisdiction of the courts of the relevant country they reside in.

The Promoter will only use the personal details supplied for the administration of the promotion and for no other purpose, unless we have your consent. Your personal details will at all times be kept confidential and in accordance with current Data Protection legislation. Click https://www.tena.co.uk/privacy-policy for the Promoter’s Privacy Policy. Data will be stored for 3 months after the close of the promotion before deletion. Unless you opted in to receive marketing communications at the time of entry. You can request access to your personal data, or have any inaccuracies rectified, by sending an email to dataprivacy@essity.com. By participating in the promotion, you agree to the use of your personal data as described here.