TENA

PROMOTION Terms

Last updated: 29/08/24

1. About these Promotion Terms

1.1 These are the terms and conditions (“Promotion Terms”) that apply to the promotional offers and discounts (“Promotions”) we may offer from time to time on our website at https://shop.tena.co.uk/ (“Website”).

1.2 These Promotion Terms apply to you when you place an order on our Website using one of the Promotions referred to in these Promotion Terms. By participating in a Promotion, you agree to these Promotion Terms.

1.3 Please read these Promotion Terms carefully before placing an order and keep a copy for future reference. If you don’t understand anything in these Promotion Terms, you can contact us for help by using the contact information set out in section 2 below.

1.4 We may change these Promotion Terms at any time and for any reason, including to reflect changes affecting our Website, our products and services, the Promotions that we are running from time to time, our technology, our licensing arrangements, our payment policies, best practices, relevant laws and/or regulatory requirements. When we do so, we will update the “Last Updated” date above. Before participating in a Promotion, you should check these Promotion Terms to make sure you are aware of any changes.

1.5 The following other terms and policies may also apply to you when you participate in a Promotion on our Website and we urge you to read these carefully to ensure you understand them:

(a) our Terms and Conditions of Sale apply to you when you make a purchase from our Website;

(b) our Website Terms of Service apply to you when you access and use our Website;

(c) our Money Back Guarantee Terms and Conditions apply to you if you take advantage of our Money Back Guarantee on certain eligible products;

(d) separate terms and conditions apply to any seasonal sale that we may run from time to time;

(e) our Privacy Notice explains how we collect, store and process your personal data; and

(f) our Cookie Notice explains how we use cookies on our Website.

2. If you need help or want to get in contact

2.1 If you have any questions, comments or complaints about one of our Promotions, please do not hesitate to contact us. You can:

(a) email us at support@shop.tena.co.uk; or

(b) send us a letter to Customer Services, Essity UK Limited, Southfields Road, Dunstable, Bedfordshire, LU6 3EJ.

3. General promotion terms

3.1 To participate in a Promotion, you must satisfy the following eligibility criteria: (i) you are a consumer (not a business); (ii) you are 18 years of age or older; (iii) you are a resident of the United Kingdom and we deliver to your delivery address (please see section 8 of our Terms and Conditions of Sale); and (iv) you are able to make payment via one of our accepted payment methods (please see section 7 of our Terms and Conditions of Sale). We reserve the right at any time to require proof of your eligibility.

3.2 You can only participate in a Promotion when making a purchase directly from us on our Website. Our Promotions are not valid on any third-party website or in any physical store.

3.3 Promotions cannot be combined with any other promotional discount, coupon or offer we may be running at the same time unless otherwise expressly stated in the terms that apply to the relevant Promotion.

3.4 All products are strictly subject to availability. In particular some products included in a Promotion may be in high demand and may sell out before the end of the Promotion. Once stocks of these products have been exhausted, they may not be replenished.

3.5 All promotional discounts and savings apply only to the purchase price of qualifying products. Promotional discounts and savings do not apply to delivery charges or any other costs associated with your purchase.

3.6 If you return a product purchased during a Promotion, any refund due to you will be refunded at the discounted price actually paid by you.

3.7 We reserve the right to cancel, amend, withdraw, terminate or suspend a Promotion at any time and for any reason without notice.

4. Newsletter welcome discount

4.1 We offer a one-time 10% welcome discount to those who sign up to our email newsletter on our Website.

4.2 To receive the welcome discount, visit our Website and sign up to the TENA email newsletter using a valid email address. Once you have signed up, we will send you a confirmation email. You must then click the link in the email to confirm you have opted in to receive our email newsletter. Once you have completed this process, you will receive an automated email which includes the 10% welcome discount code.

4.3 You will only be eligible for the welcome discount the first time that you sign up to the email newsletter. If you later opt out of receiving the email newsletter and then sign up again, you will not receive another welcome discount. We reserve the right to reject any use of a welcome discount code if we have reason to believe that you have already used this Promotion in a previous order.

4.4 To use your welcome discount, simply enter the discount code during the checkout process when placing your order. The discount will then be applied automatically to the final basket value.

4.5 You must ensure that you use the discount code correctly when placing your order. The discount code cannot be applied to an order after the order has been submitted.

4.6 You can use your welcome discount when purchasing selected products during a sale. If you do so, the welcome discount will be applied to the final basket value after all other discounts have been applied. For example, if you purchase products that are already subject to a 20% sale discount, the welcome discount will be applied to the discounted price of the products (i.e. after the 20% discount) and not to the original price of the products.

4.7 The welcome discount can be used on multibuy purchases. Welcome discount cannot be used on Bundle & Save and Bundle purchases, subject to the terms applicable to those Promotions (see the relevant sections below).

4.8 The welcome discount cannot be combined with the abandoned basket discount.

4.9 Only one discount code can be applied per transaction. Unless otherwise expressly stated, the welcome discount cannot be combined with any other promotional discount, coupon or offer we may be running at the same time, including multibuys.

4.10 The discount code can only be used by the original recipient of our Promotion email and can only be used once.

4.11 Discount codes are not transferable to another person, have no monetary value and cannot be redeemed or exchanged for cash or credit.

5. Abandoned basket discount

5.1 From time to time, we may (in our discretion) offer a one-time discount to those who begin the checkout process on our Website but fail to complete their purchase. We have no obligation to offer you an abandoned basket discount to complete your purchase but, if we choose to do so, this will only happen if we have collected your email address during the checkout process and we have your consent or another lawful basis to send email marketing to you (please see our Privacy policy – TENA for more information). 

5.2 If we send you an abandoned basket discount code by email, you will be entitled to use the discount code to obtain a discount on the products in your abandoned basket as an incentive to complete your purchase. The discount will be the percentage amount stated in the email we send you. 

5.3 You are only eligible to receive an abandoned basket discount once, regardless of whether you are using the same or a different email address. We reserve the right to reject any use of an abandoned basket discount code if we have reason to believe that you have already used this Promotion in a previous order. 

5.4 To use your discount, simply visit our Website, access your saved basket and enter the discount code during the checkout process when placing your order. The discount will then be applied automatically to the final basket value. 

5.5 Please be aware that we use cookies to remember what was in your basket and therefore if you clear or delete the cookies on your device, your saved basket will be lost and you will not be able to use your discount code 

5.6 You must ensure that you use the discount code correctly when placing your order. The discount code cannot be applied to an order after the order has been submitted. 

5.7 You can use your abandoned basket discount when purchasing products during a sale. If you do so, the abandoned basket discount will be applied to the final basket value after all other discounts have been applied.For example, if you purchase products that are already subject to a 20% sale discount, the abandoned basket discount will be applied to the discounted price of the products (i.e. after the 20% discount) and not to the original price of the products. 

 5.8 Products available in the outlet on our Website are excluded from this Promotion and will not benefit from the discount. 

5.9 The abandoned basket discount can be used on top of sitewide sale discounts. 

5.10 The abandoned basket discount cannot be combined with other discount codes, including the welcome discount. 

5.11 Only one discount code can be applied per transaction. Unless otherwise expressly stated, the abandoned basket discount cannot be combined with any other promotional discount, coupon or offer we may be running at the same time, including multibuys. 

5.12 The discount code can only be used by the original recipient of our Promotion email and can only be used once. 

5.13 Discount codes are not transferable to another person, have no monetary value and cannot be redeemed or exchanged for cash or credit.

6 . Affiliate discounts (new and returning customers)

6.1 From time to time, we may partner with influencers who may offer an affiliate discount code for our Website through their social media channels.

6.2 If you receive a valid affiliate discount code for our Website from a third-party website or an influencer you are following on social media, you will be entitled to use that discount code against the purchase of qualifying products on our Website, subject to the terms and conditions set out in this section.

6.3 The amount of the affiliate discount will vary from time to time, depending on the influencer and the campaign. It may be a fixed percentage discount on a specific qualifying product, or a fixed percentage discount across a range of qualifying products. In some cases a minimum order value may apply (e.g. 10% off orders of £35 or more). If a minimum order value applies, the discount will only apply where the final basket value for qualifying products (excluding delivery charges) reaches or exceeds the minimum order value.   

6.4 To use your affiliate discount, simply enter the discount code during the checkout process when placing your order. The discount will then be applied automatically to the final basket value.

6.5 You must ensure that you use the discount code correctly when placing your order. The discount code cannot be applied to an order after the order has been submitted.

6.6 You can use your affiliate discount when purchasing products during a sale. If you do so, the affiliate discount will be applied to the final basket value after all other discounts have been applied. For example, if you purchase products that are already subject to a 20% sale discount, the affiliate discount will be applied to the discounted price of the products (i.e. after the 20% discount) and not to the original price of the products.

6.7 Only one discount code can be applied per transaction. Unless otherwise expressly stated, the affiliate discount cannot be combined with any other promotional discount, coupon or offer we may be running at the same time, including multibuys.

6.8 The discount code can only be used by the original recipient from the relevant influencer and can only be used once.

6.9 Discount codes are not transferable to another person, have no monetary value and cannot be redeemed or exchanged for cash or credit.

7. Multibuy promotions

7.1 We offer the following multibuy discounts on our Website:

(a) Purchase two full-priced or sale-priced qualifying products to receive 10% off; and

(b) Purchase three full-priced or sale-priced qualifying products to receive 20% off.

7.2 The discount will only apply to the qualifying multibuy products in your basket. If you are purchasing other products at the same time as the qualifying multibuy products, the other products in your basket will not benefit from the multibuy discount (although they may be eligible for other Promotions).  

7.3 Multipacks are excluded from this Promotion and will not benefit from the multibuy discount.

7.4 To receive the multibuy discount, simply place qualifying multibuy products in your basket and the multibuy discount will be applied automatically to the final basket value during the checkout process.

7.5 You can use a welcome discount or an abandoned basket discount (but not both together) when making a multibuy purchase. If you do so, the welcome discount or abandoned basket discount will be applied to the final basket value after the multibuy discount has been applied. For example, if you purchase three full-priced or sale-priced qualifying products to receive 20% off, the 20% discount will be applied first, then the welcome discount or abandoned basket discount will be applied to the discounted price of the products (i.e. after the 20% discount) and not to the original price of the products.

7.6 The multibuy discount does not apply to sale-priced products. 

7.7 Except in the case of the welcome discount and the abandoned basket discount (see sections 4 and 5), the multibuy discount cannot be combined with any other promotional discount, coupon or offer we may be running at the same time.

7.8 Only one multibuy discount can be applied per transaction.

8. Bundle & Save promotions

8.1 We offer a Bundle & Save offer on qualifying products on our Website.

8.2 If a product qualifies for Bundle & Save, this will be indicated in the product listing by the inclusion of a “Bundle & Save” button next to the “Add to cart” button. When you select the “Bundle & Save” button, we will automatically propose one or more groups of three or four of the same qualifying products that, if purchased together, offer a combined saving against the individual selling prices of the qualifying products.

8.3 You can use a welcome discount or an abandoned basket discount (but not both together) when making a Bundle & Save purchase. If you do so, the welcome discount or abandoned basket discount will be applied to the final basket value after the Bundle & Save has been applied and not to the original individual price of the products.

8.4 Except in the case of the welcome discount and the abandoned basket discount (see sections 4 and 5), Bundle & Save cannot be combined with any other promotional discount, coupon or offer we may be running at the same time, including multibuys.

8.5 Products qualifying for Bundle & Save are subject to change without notice. From time to time, we may add new qualifying products and remove other qualifying products from Bundle & Save, although this won’t affect any orders you have already placed using this Promotion.

9. Bundles

9.1 Some products are available for purchase as part of a pre-selected Bundle on our Website, offering a combined saving of 20% against the individual selling prices of the qualifying products.

9.2 To purchase a Bundle, simply visit the “Bundles” page on our Website and select the size of the products that you require. When you add the Bundle to your basket, the saving will be automatically calculated. 

9.3 You can use a welcome discount or an abandoned basket discount (but not both together) when purchasing a Bundle. If you do so, the welcome discount or abandoned basket discount will be applied to the final basket value after the Bundle saving has been applied and not to the original individual price of the products.

9.4 Except in the case of the welcome discount and the abandoned basket discount (see sections 4 and 5), Bundles cannot be combined with any other promotional discount, coupon or offer we may be running at the same time, including multibuys.

9.5 Products included in a Bundle are subject to change without notice. From time to time, we may add new qualifying products and remove other qualifying products from Bundles, although this won’t affect any orders you have already placed using this Promotion.