Terms & Conditions

GENERAL TERMS AND CONDITIONS OF SALE

Applicable July, 2021

This document summarises the general terms & conditions of sale (hereafter the T&Cs) which Essity United Kingdom Limited (the “Company”) offers to their Customers. The Customers and the Company are collectively referred to as the “Parties”.

These T&Cs shall apply to any sale of Essity products via our shopping site shop.tena.co.uk (the “Site”) and namely to any sale of TENA products.

Before buying any products, we recommend you read our T&Cs, the terms of use and our Data Privacy Policy. We remind you that the sale of goods is reserved to adults over 18 years of age.

Article  – Promotional Discounts

These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Participation instructions are deemed to form part of the Terms and Conditions. All participants will be deemed to have accepted and be bound by the Terms and Conditions. Please retain a copy for your information.

The Promoter & Administrator:

Promoter and Administrator: Essity UK Limited, Southfields Road, Dunstable, Bedfordshire, LU6 3EJ (The Promoter). 

Article 1 – Subject

The present T&Cs aim at defining the rights and obligations of the Parties within the context of an online sale of Goods offered by the Company to his Customers.

The Company may change the present T&Cs from time to time. The new version will apply to all orders placed after the issuance of the new terms on the Site.

By Customer, we mean any individual purchasing on this Site and requiring the products to be delivered in the United Kingdom.

The present T&Cs express the conditions under which the Company proposes and provides remotely and by electronical way the supply of his products to his Customers. By doing so, the Company is committed to comply to all laws and regulations of the United Kingdom.

The Customer acknowledges and accepts without reservations the present T&Cs before ordering any products. No general or specific conditions included in the documents sent by or delivered to the Customer shall be integrated into the present T&Cs without the expressed written consent of the Company. The Company has the right to change the T&Cs from time to time.

 

TERMS AND CONDITIONS 

These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Participation instructions are deemed to form part of the Terms and Conditions. All participants will be deemed to have accepted and be bound by the Terms and Conditions. Please retain a copy for your information. 

 Promotional Period - Newsletter Sign Up Discount Terms

The Promoter & Administrator: 

Essity UK Limited, Southfields Road, Dunstable, Bedfordshire, LU6 3EJ.  

Eligibility: 

1. Anyone residing in the United Kingdom (England, Scotland, Wales and Northern Ireland) who subscribes to the TENA email newsletter will receive a welcome discount code to redeem on their first order. 
2. All products are subject to availability and whilst stocks last. 
3. Participants will require internet access and must purchase any product on https://shop.tena.co.uk. 
4. The welcome discount code is limited to a maximum of one per person per email address per new registration. 
5. Discount code must be applied at check-out once product(s) have been added to basket. Internet access required to complete orders. 
6. This discount can only be redeemed once per customer and email address.  
7. The discount can only be redeemed by the person to whom the code has been issued and cannot be transferred to another person. 
8. The discount code is not redeemable for cash and its resale or auction is prohibited.

Discount period: 

9. Discount is ongoing and continues until withdrawn by Essity. We reserve the right to withdraw this offer at anytime.

How to claim your discount: 

10. To receive the welcome discount of 10% off your order, visit https://shop.tena.co.uk and sign up to the TENA email newsletter using a valid email address. Subscription must be confirmed by clicking the link in the confirmation email sent to the email address provided. An automated email will be received once signed up to the newsletter, which includes the 10% off discount code. 
11. This welcome discount is an online discount only, there is no postal or telephone order submission route.

How to use the welcome discount: 

12. To claim this discount visit https://shop.tena.co.uk add product(s) to your basket, and enter the welcome discount code when directed as part of the check-out process.
13. The discount cannot be used in conjunction with any other offer, promotion or coupon, with the exception of the any site wide sales or multi buy promotions.
14. The welcome discount is valid against the final basket value and not per item.
15. The welcome discount code is limited to a maximum of one per person per email address per new registration.
16. The welcome discount does not apply to any shipping fees.

General: 

17. The Promoter is not responsible or liable for:

i. Communications line failure, regardless of cause, with regard to any  equipment, systems, networks, lines satellites, servers, computers or providers utilised in any aspect of this Promotion causing delays or disruption.

ii. Inaccessibility or unavailability of the internet.

18. In the event of exceptional circumstances outside its reasonable control and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the Promotion or these Terms and Conditions at any stage, for any reason, without notice, and without liability to you, or any third party, but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.

19. The Promoter cannot accept any responsibility for any damage, loss, liabilities, injury, costs, expenses, or claims suffered by any person as a result of participating in this discount except for any liability which cannot be excluded by law. The Promoter further disclaims liability for any injury or damage to you or any other person relating to the discount.

20. The decision of the Promoter shall be final and binding in all promotional matters and no correspondence will be entered into.

21. These terms and conditions and any related disputes are subject to interpretation under the laws of England and Wales, and to the jurisdiction of the courts of England and Wales, unless you live in another part of the UK, in which case your local courts will have jurisdiction.

22. If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.

Data Protection: 

23. Any personal data relating to participants will be used solely in accordance with current data protection legislation and will be used solely in the administration of the purchase. Personal data will be retained as long as necessary to provide participants with the services and products requested and for a maximum of three months from promotion end date. For the Promoter’s Privacy Policy, visit https://shop.tena.co.uk/policies/privacy-policy. You can request access to your personal data, or have any inaccuracies rectified, by sending an email to dataprivacy@essity.com. By participating in the Promotion, you agree to the use of your personal data as described here.

Essity takes the privacy of its Users seriously. It is committed to safeguarding the privacy of its Users and that all persons whose personal data is processed by Essity shall at all times be confident that their privacy is respected, and that due care is taken regarding his or her personal data. Personal data, including data such as names and addresses which you provide to Essity, may be processed manually as well as by computers.

Any visit to the Essity Sites may lead to registration of the IP address used for such access. Essity use IP addresses to measure the use of the Sites to help improve the site, to personalize the Experience to tailor relevant content and to optimize user Experience and determine frequency. 

TERMS AND CONDITIONS 

These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Participation instructions are deemed to form part of the Terms and Conditions. All participants will be deemed to have accepted and be bound by the Terms and Conditions. Please retain a copy for your information. 

 Promotional Period - Multi-buy terms 

The Promoter & Administrator: 

Essity UK Limited, Southfields Road, Dunstable, Bedfordshire, LU6 3EJ.  

Eligibility: 

1. Anyone residing in the United Kingdom (England, Scotland, Wales and Northern Ireland) who purchases 2 full-priced or sale-priced products and receive 10% off or 3 products for 20% off. Additional welcome discount code available for new subscribers to TENA emails placing first order. 
2. All participating products are subject to availability and whilst stocks last. 
3. Participants will require internet access and must purchase a participating product on https://shop.tena.co.uk. 
4. All products are included excluding multipacks. All sizes for single item products are included subject to stock availability.
5. Discount automatically applied at checkout once participating products are added to basket. Internet access required to complete orders. 
6. This discount can only be redeemed once per order.  

    Discount period: 

    7. The discount is valid from 01/10/22 and continues until withdrawn by us.
    8. Welcome discount code remains available for subscribers to TENA emails who are placing their first order during this discount period.

    How to claim your discount: 

    9. To claim the discount, visit https://shop.tena.co.uk during the discount period and add 2 or 3 participating products to your basket. Discount will be automatically applied at checkout.
    10. The discount cannot be used in conjunction with any other offer, promotion or coupon, with the exception of the welcome discount code which is available to new subscribers to TENA emails placing their first order.
    11. This discount is an online discount only, there is no postal or telephone order submission route.
    12. The discount applies to the stated participating products only and excludes any shipping fees.

    How to claim the welcome discount code: 

    13. To receive the welcome discount of 10% off your order visit https://shop.tena.co.uk and sign up to the TENA email newsletter using a valid email address. Subscription must be confirmed by clicking the link in the confirmation email sent to the email address provided. An automated email will be received once signed up to the newsletter, which includes the 10% off discount code.
    14. This welcome discount is an online discount only, there is no postal or telephone order submission route.

    How to use the welcome discount code: 

    15. To claim this discount visit https://shop.tena.co.uk add participating product to your basket when placing your first order, and enter the welcome discount code when directed as part of the check-out process.
    16. Welcome discount code can only be used once.
    17. The welcome discount is valid against the final basket value and not per item.
    18. The welcome discount code cannot be used in conjunction with any other offer, promotion or coupon, with the exception of the multibuy for a 10% or 20% off discount.
    19. The welcome discount code is limited to a maximum of one per person per email address per new registration.
    20. The welcome discount can only be redeemed by the person to whom the code has been issued and cannot be transferred to another person.
    21. This welcome discount code is not redeemable for cash and its resale or auction is prohibited.
    22. The welcome discount applies to the stated participating products only and excludes any shipping fees.

    General: 

    23. The Promoter is not responsible or liable for:
    i. Communications line failure, regardless of cause, with regard to any  equipment, systems, networks, lines satellites, servers, computers or providers utilised in any aspect of this Promotion causing delays or disruption.
    ii. Inaccessibility or unavailability of the internet.
    24. In the event of exceptional circumstances outside its reasonable control and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the Promotion or these Terms and Conditions at any stage, for any reason, without notice, and without liability to you, or any third party, but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.
    25. The Promoter cannot accept any responsibility for any damage, loss, liabilities, injury, costs, expenses, or claims suffered by any person as a result of participating in this discount except for any liability which cannot be excluded by law. The Promoter further disclaims liability for any injury or damage to you or any other person relating to the discount.
    26. The decision of the Promoter shall be final and binding in all promotional matters and no correspondence will be entered into.
    27. These terms and conditions and any related disputes are subject to interpretation under the laws of England and Wales, and to the jurisdiction of the courts of England and Wales, unless you live in another part of the UK, in which case your local courts will have jurisdiction.
    28. If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.

    Data Protection: 

    29. Any personal data relating to participants will be used solely in accordance with current data protection legislation and will be used solely in the administration of the purchase. Personal data will be retained as long as necessary to provide participants with the services and products requested and for a maximum of three months from promotion end date. For the Promoter’s Privacy Policy, visit https://shop.tena.co.uk/policies/privacy-policy. You can request access to your personal data, or have any inaccuracies rectified, by sending an email to dataprivacy@essity.com. By participating in the Promotion, you agree to the use of your personal data as described here.  

    Essity takes the privacy of its Users seriously. It is committed to safeguarding the privacy of its Users and that all persons whose personal data is processed by Essity shall at all times be confident that their privacy is respected, and that due care is taken regarding his or her personal data. Personal data, including data such as names and addresses which you provide to Essity, may be processed manually as well as by computers. 

    Any visit to the Essity Sites may lead to registration of the IP address used for such access. Essity use IP addresses to measure the use of the Sites to help improve the site, to personalize the Experience to tailor relevant content and to optimize user Experience and determine frequency. 

    TERMS AND CONDITIONS 

    These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Participation instructions are deemed to form part of the Terms and Conditions. All participants will be deemed to have accepted and be bound by the Terms and Conditions. Please retain a copy for your information. 

    Promotional Period - Free Express Shipping and Welcome Code Terms

    The Promoter & Administrator: 

    Essity UK Limited, Southfields Road, Dunstable, Bedfordshire, LU6 3EJ.  

    Eligibility: 

    1. Anyone residing in the United Kingdom (England, Scotland, Wales and Northern Ireland) who purchases a full-priced, multi-buy priced or sale-priced product will receive free express shipping. Additional welcome discount code available for new subscribers to TENA emails placing first order.
    2. All products will participate in this offer. Products are subject to availability and whilst stocks last.
    3. Participants will require internet access and must purchase a product on shop.tena.co.uk. Free express shipping discount code will then be applied automatically at checkout.
    4. No minimum spend required.
    5. This free express shipping discount code cannot be applied to previous orders.
    6. The free express shipping discount code is not redeemable for cash and its resale or auction is prohibited.

      Discount period: 

      7. Discount is ongoing and continues until withdrawn by Essity. We reserve the right to withdraw this offer at anytime by giving at least 90 days prior notice which will be published via our website.
      8. Welcome discount code is available for subscribers to TENA emails who are placing their first order during this discount period.
       

      How to claim your discount: 

      9. To claim the free express shipping discount, visit shop.tena.co.uk during the discount period, add a full-priced, multi-buy priced or sale-priced product product(s) to your basket. The discount will be automatically applied to the order at checkout.
      10. The discount cannot be used in conjunction with any other offer, promotion or coupon, with the exception of the welcome discount code which is available to new subscribers to TENA emails placing their first order on shop.tena.co.uk only.
      11. This discount is an online discount only, there is no postal or telephone order submission route.
       

      How to claim the welcome discount code: 

      12. To receive the welcome discount of 10% off your order visit shop.tena.co.uk and sign up to the TENA email newsletter using a valid email address. Subscription must be confirmed by clicking the link in the confirmation email sent to the email address provided. An automated email will be received once signed up to the newsletter, which includes the 10% off discount code.
      13. This welcome discount is an online discount only, there is no postal or telephone order submission route.

      How to use the welcome discount code: 

      14. To claim this discount, visit shop.tena.co.uk add a full-priced, multi-buy priced or sale-priced product to your basket when placing your first order, and enter the welcome discount code when directed as part of the check-out process during the discount period.

      15. Welcome discount code can only be used once.

      16. The welcome discount is valid against the final basket value and not per item.

      17. The welcome discount code cannot be used in conjunction with any other offer, promotion or coupon, with the exception of the free express shipping discount.

      18. The welcome discount code is limited to a maximum of one per person per email address per new registration.

      19. The welcome discount can only be redeemed by the person to whom the code has been issued and cannot be transferred to another person.

      20. This welcome discount code is not redeemable for cash and its resale or auction is prohibited.

      21. The welcome discount applies to the stated participating products only and excludes any shipping fees. 

      General: 

      22. The Promoter is not responsible or liable for: 

      i. Communications line failure, regardless of cause, with regard to any      equipment, systems, networks, lines satellites, servers, computers or providers utilised in any aspect of this Promotion causing delays or disruption.

      ii. Inaccessibility or unavailability of the internet.

      23. In the event of exceptional circumstances outside its reasonable control and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the Promotion or these Terms and Conditions at any stage, for any reason, without notice, and without liability to you, or any third party, but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.

      24. The Promoter cannot accept any responsibility for any damage, loss, liabilities, injury, costs, expenses, or claims suffered by any person as a result of participating in this discount except for any liability which cannot be excluded by law. The Promoter further disclaims liability for any injury or damage to you or any other person relating to the discount.

      25. The decision of the Promoter shall be final and binding in all promotional matters and no correspondence will be entered into.

      26. These terms and conditions and any related disputes are subject to interpretation under the laws of England and Wales, and to the jurisdiction of the courts of England and Wales, unless you live in another part of the UK, in which case your local courts will have jurisdiction.

      27. If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect. 

      Data Protection: 

      28. Any personal data relating to participants will be used solely in accordance with current data protection legislation and will be used solely in the administration of the purchase. Personal data will be retained as long as necessary to provide participants with the services and products requested and for a maximum of three months from promotion end date. For the Promoter’s Privacy Policy, visit https://shop.tena.co.uk/policies/privacy-policy. You can request access to your personal data, or have any inaccuracies rectified, by sending an email to dataprivacy@essity.com. By participating in the Promotion, you agree to the use of your personal data as described here.

      Essity takes the privacy of its Users seriously. It is committed to safeguarding the privacy of its Users and that all persons whose personal data is processed by Essity shall at all times be confident that their privacy is respected, and that due care is taken regarding his or her personal data. Personal data, including data such as names and addresses which you provide to Essity, may be processed manually as well as by computers.

      Any visit to the Essity Sites may lead to registration of the IP address used for such access. Essity use IP addresses to measure the use of the Sites to help improve the site, to personalize the Experience to tailor relevant content and to optimize user Experience and determine frequency.

      TERMS AND CONDITIONS 

      These Terms and Conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Participation instructions are deemed to form part of the Terms and Conditions. All participants will be deemed to have accepted and be bound by the Terms and Conditions. Please retain a copy for your information. 

       Promotional Period - Abandon Basket Email Terms

      The Promoter & Administrator: 

      Essity UK Limited, Southfields Road, Dunstable, Bedfordshire, LU6 3EJ.  

      Eligibility: 

      1. Anyone residing in the United Kingdom (England, Scotland, Wales and Northern Ireland) who enters their email address as part of the checkout process and then abandons their basket before completing the purchase, will receive a discount code for 20% off.
      2. Participants will require internet access.
      3. Valid for baskets on https://shop.tena.co.uk only.
      4. All products will participate in this offer. Products are subject to availability and whilst stocks last.
      5. Max one discount code per person. This discount code can only be redeemed once and is valid on one order only. Only one discount code can be used per transaction.
      6. The discount can only be redeemed by the person to whom the code has been issued and cannot be transferred to another person.
      7. The discount code is not redeemable for cash and its resale or auction is prohibited.

        How to claim your discount:

        8. To claim the discount, visit https://shop.tena.co.uk and your existing basket and add the discount code when directed as part of the check-out process.
        9. The discounts cannot be used in conjunction with any other offer, promotion, discount or coupon, with the exception of the any site wide sales or multi buy promotions. Each discount is valid against the final basket value and not per item.
        10. This discount is an online discount only, there is no postal or telephone order submission route.
        11. The discount applies to the stated participating products only and excludes any shipping fees.

        General: 

        12. The Promoter is not responsible or liable for:
          i. Communications line failure, regardless of cause, with regard to any  equipment, systems, networks, lines satellites, servers, computers or providers utilised in any aspect of this Promotion causing delays or disruption.
            ii. Inaccessibility or unavailability of the internet.
              13. In the event of exceptional circumstances outside its reasonable control and only where circumstances make this unavoidable, the Promoter reserves the right to cancel or amend the Promotion or these Terms and Conditions at any stage, for any reason, without notice, and without liability to you, or any third party, but will always endeavour to minimise the effect to participants in order to avoid undue disappointment.
                14. The Promoter cannot accept any responsibility for any damage, loss, liabilities, injury, costs, expenses, or claims suffered by any person as a result of participating in this discount except for any liability which cannot be excluded by law. The Promoter further disclaims liability for any injury or damage to you or any other person relating to the discount.
                  15. The decision of the Promoter shall be final and binding in all promotional matters and no correspondence will be entered into.
                    16. These terms and conditions and any related disputes are subject to interpretation under the laws of England and Wales, and to the jurisdiction of the courts of England and Wales, unless you live in another part of the UK, in which case your local courts will have jurisdiction.
                      17. If any of these clauses should be determined to be illegal, invalid or otherwise unenforceable then it shall be severed and deleted from these Terms and Conditions and the remaining clauses shall survive and remain in full force and effect.

                        Data Protection: 

                        18. Any personal data relating to participants will be used solely in accordance with current data protection legislation and will be used solely in the administration of the purchase. Personal data will be retained as long as necessary to provide participants with the services and products requested and for a maximum of three months from promotion end date. For the Promoter’s Privacy Policy, visit https://shop.tena.co.uk/policies/privacy-policy. You can request access to your personal data, or have any inaccuracies rectified, by sending an email to dataprivacy@essity.com. By participating in the Promotion, you agree to the use of your personal data as described here.

                          Essity takes the privacy of its Users seriously. It is committed to safeguarding the privacy of its Users and that all persons whose personal data is processed by Essity shall at all times be confident that their privacy is respected, and that due care is taken regarding his or her personal data. Personal data, including data such as names and addresses which you provide to Essity, may be processed manually as well as by computers. 

                          Any visit to the Essity Sites may lead to registration of the IP address used for such access. Essity use IP addresses to measure the use of the Sites to help improve the site, to personalize the Experience to tailor relevant content and to optimize user Experience and determine frequency. 

                          Article 2 – Contractual documents

                          An agreement is formed between the Parties. It includes the following contractual documents presented in a decreasing precedence order:

                          1. The electronic order form,
                          2. The present T&Cs.

                            In case of discrepancies between the clauses contained in the various documents, the clauses from the document having precedence shall prevail. 

                            Article 3 - Identification of the Company offering the goods

                            In accordance with the legal requirements, please find herewith mandatory information regarding Essity:

                            1. Vendor’s name: ESSITY UNITED KINGDOM, a limited company, having its registered office located at Southfields Road, Dunstable, United Kingdom and registered with the Trade and Companies Registry of England and Wales under number 3226403.
                            2. General Queries: query@essity.com
                            3. Customer Service Queries: support@shop.tena.co.uk

                              Article 4 - Entering into force – Term

                              The present T&Cs enter into force when the Customer finalises their order. They remain applicable for the term necessary to the delivery of the products bought and until all warranties lapse.

                              Article 5 – the Order

                              Order Registration and validation:

                              The Customer orders directly online. By doing so, the Customer is making an offer. Once his basket is validated, the Customers shall agree to the T&Cs, indicate the shipping address and delivery mode, and finally validate the payment conditions. This last step shall formalise the sale agreement between the Company and the Customer.

                              Any order means acceptance of the prices and descriptions of the products on sale. Any disputes and claims on those matters shall be expressed in the context of discussions arising out of the necessity to exchange the Product and shall be limited to the warranties defined hereafter.

                              The Company shall acknowledge receipt of the order by sending an electronic mail as soon as it is validated.

                              In some cases, notably in case of payment defaults, wrong addresses or other problems occurring on the Customer’s order or account, the Company shall have the right to modify or cancel the order.

                              Article 6 – Electronic signature

                              The electronic signature occurs when the Customer submits the order. This signature has the same value as the handwritten signature. 
                              Any order submitted by the Customer constitutes a definite and firm commitment.

                              Article 7 – Proof of transaction

                              The computerised records maintained in the IT systems of the Company in reasonable secured conditions shall be considered as proofs of communications, orders and payments between the Parties.

                              The archiving of the orders and invoices shall be on reliable and long lasting support in order to provide a true proof of the transaction.

                              Article 8 – Information over the Products

                              The Company offers products for sale on their site and informs Customers on their features in compliance with applicable laws and regulations providing that the Customer shall be informed on the essential features of the products before buying them.

                              Products and promotions offered by the Company are valid as long as stocks are available.

                              Products’ visuals are for illustrative purposes only. Your Product may vary slightly from these images.

                              Should the ordered Product be unavailable, the Company shall contact the Customer to find an alternative solution. Depending upon the solution, the Company may reimburse the Customer of the amounts already paid, without unnecessary delays and at the very latest within 30 days of their payment by the Customer.

                              Article 9 – Prices

                              Prices are in British pounds and are valid at the date when the order is placed by the Customer. They are set exclusive of shipping fees, invoiced at the end of the process and indicated before the order validation.

                              1. Prices are VAT inclusive (VAT in force in the United Kingdom at the date of the order).
                              2. Any change in the VAT figure shall be automatically reported on the final price to be paid.
                              3. The payment shall be effective at the date of the order. No partial advance payment shall be accepted.

                                Article 10 – Payment methods

                                On this site, the Customer can pay using: Visa, Mastercard and American Express — including the use of Apple Pay and Google pay services.

                                The Customer warrants the Company that he has all the necessary authorisations to use the chosen payment methods. The Company may suspend any order or delivery in case of refusal of payment authorisation by credit card providers.

                                The Company may also refuse to deliver the product or honour an order issued by a Customer having not paid in totality their previous order or with whom a payment litigation would be pending.

                                Article 11 – Shipping conditions

                                The products are delivered at the shipping address mentioned by the Customer on the online order form. The Company shall only deliver to the United Kingdom within the delivery dates mentioned at the time of the order and within the limit of the available stocks. The invoice shall be sent by electronic means to the address mentioned on the Customer account.

                                The delivery dates mentioned are merely indicative and given in good faith. We are not responsible for delays outside our control. If delivery of the products to you is delayed by an event outside our control (e.g. because of postal/courier delays, logistics or bad weather), we’ll let you know as soon as possible. If there is a risk of substantial delay, you can contact us to cancel your order via an email to support@shop.tena.co.uk.

                                Article 12 – Shipping mistakes and Products checks

                                Products shipped must be inspected on arrival and any damaged or missing goods shall be the subject of written and detailed account from the Customer to the Company on the day of the delivery and transmitted as soon as possible.

                                Any claim not addressed in accordance with the rules hereabove mentioned and in accordance with the mentioned schedule shall not be taken into consideration and the Company shall not be considered liable towards the Customer.

                                If you have received an incorrect item in the last 60 days, please email us with your order number as well as picture details of the item you received (style, size, colour). We aim to send out replacement products within 3 working days after your request has been processed.

                                If the product that you ordered is no longer available, we may offer you substituted goods of a similar nature and quality. In this case, we will contact you and ask if you wish to proceed.

                                If you have received an item which is faulty (some exceptions apply*), we will happily replace product you purchased in the last 90 days. Please contact us, providing your order number and a clear description of the issue with pictures clearly showing the fault.

                                *Does not apply to products marked as not in perfect condition or if we informed you about any fault before you bought the item. Products damaged by wear and tear, an accident or misuse are also not eligible.

                                Article 13 - Withdrawal

                                Please see our Returns Policy for your rights of Withdrawal. 
                                By accepting the T&Cs, the Customer also accepts the Returns Policy.

                                Article 14 - Data Protection

                                The Company collects personal data to prepare and follow-up your order. The legal basis for this collection is the performance of the contract.

                                All data is collected, stored and used in compliance with the EU General Regulation on Data Protection as incorporated in the UK legislation.

                                Customers are invited to read our Privacy Policy to get all information related to this topic.

                                The Company undertakes to take appropriate technical and organisational measures to protect the Personal Data, which it processes.

                                The Customer is made aware that their data is stored primarily in the Republic of Ireland and transferred outside the EEA.

                                Article 15 – Force Majeure

                                Neither party shall be in breach of this Agreement, or otherwise liable to the other, by reason of any delay in performance, or non-performance of any of its obligations due to a Force Majeure Event. A Force Majeure Event shall not entitle either party to terminate this Agreement.

                                If either party is affected by a Force Majeure Event under this Agreement it shall immediately notify the other party in writing of the matters constituting the Force Majeure Event and shall keep that party fully informed of their continuance and of any relevant change of circumstances whilst such Force Majeure Event continues.

                                The party affected by a Force Majeure Event shall take all reasonable steps to minimise the effects of the Force Majeure Event on the performance of its obligations under this Agreement.

                                The Company will reimburse the amount paid within 30 days following the Event. 
                                A Force Majeure Event shall mean an event beyond a Party’s and/or its Affiliates’ reasonable control, which by its nature could not have been foreseen, or, if it could have been foreseen, was unavoidable (using commercially reasonable efforts) including, but not limited to, embargoes, governmental restrictions, wars, war-like actions, riots, uprising, revolutions, lockout, strike (other than strike limited to Supplier's work force), pandemics, fires and floods, earthquakes and other acts of God.

                                Article 16 – Severability

                                If one or several of the present provisions are or at any time become to any extent invalid, illegal or unenforceable under any enactment or rule of Law, or definite Court decisions, it shall to that extent be deemed not to form part of this Agreement but it and all other provisions of this Agreement shall continue in full force and effect.

                                Article 17 – Waiver clause

                                The fact that one Party shall not take advantage of the other Party’s failure or negligence to enforce at any time any of the obligations mentioned in of the provisions hereof, shall not be construed as nor shall be deemed for the future to be as a waiver of that Party’s right.

                                Article 18 - Disputes, Claims and ADR

                                These T&Cs are governed and construed in accordance with the laws of England and Wales.

                                If you would like to speak to someone else in respect of products you have ordered from us please consider the information on ‘Alternative Dispute Resolution’ and the Citizens Advice Service set out below.

                                1. (a) Alternative Dispute Resolution (“ADR”) 

                                ADR is a process where an independent body considers the facts of a dispute and seeks to resolve it, outside the court system. 
                                The European Union has established its own ADR platform which can be found at http://ec.europa.eu/odr.

                                2. (b) Citizens Advice. Further information may be available from Citizens Advice service. Please visit the Citizens Advice website at www.adviceguide.org.uk or call 03454 04 05 06 for further details.

                                Article 19 – Miscellaneous

                                Failure or neglect by either Party to enforce at any time any of the provisions hereof shall not be construed as nor shall be deemed to be a waiver of that party's rights hereunder nor in any way affect the validity of the whole or any part of this Agreement nor prejudice that party's right to take subsequent action.

                                Each provision of this Agreement is severable and distinct from the others. The parties intend that every such provision shall be and remain valid and enforceable to the fullest extent permitted by Law.  

                                Details of the consents of the newsletter registration form and account creation:

                                1. Essity UK Limited, Southfields Road, Dunstable, Bedfordshire, LU6 3EJ.  Essity subsidiaries can support Essity UK SAS, as indicated here.

                                2. We will use the personal data you provide through this website form and related inferences, such as contact details, purchase history, product interests and experience [ADD THE FOLLOWING ONLY IF SENSITIVE DATA WILL BE PROCESSED and potentially sensitive health data, such as eating, exercise and lifestyle habits, pregnancy, incontinence, menstruation-related data and fertility].​

                                3. Personalizing websites and marketing to your interests involves creating, enriching and analyzing your Essity cross-brand profile with your data to understand your interests and derive insights from aggregated data.​

                                4. Essity affiliates are identified here.

                                5. Marketing partners include Meta (incl. Facebook, Instagram), Google (incl. YouTube), TikTok, and others, as detailed here.​

                                6. Personalized marketing relates to websites and marketing of Essity affiliates and marketing partners personalized to your interests; for Essity affiliates, this includes sharing, enriching and analyzing your Essity cross-brand profile with your data to understand your interests and derive insights from aggregated data, while for marketing partners, it entails tailoring ads on their platforms to your Essity-related interests.​

                                7. Email personalization relies on your consent to use your personal data, including potentially sensitive health data to personalize marketing to your interests.​

                                8. The personalized emails will be sent out by Essity UK Ltd.​

                                9. Essity brands are listed here.

                                10. Interactions with such personalized emails involve tracking your engagement with embedded scripts (such as, opening of the email or clicking on hyperlinks in email) to refine personalization of websites and marketing, potentially including sensitive health data.​

                                11. Personalized marketing relates to websites and marketing of Essity UK Ltd. and Essity affiliates personalized to your interests; this includes sharing, enriching and analyzing your Essity cross-brand profile with your data to understand your interests and derive insights from aggregated data.​